Robot Pilot - Customer Service
New
K
Keywords StudiosCustomer Support
Mexico City, Mexico, Rotating shifts (morning, afternoon, and night), including overnight and weekends.Full-TimeEntry
Salary$10,500 gross (before taxes)
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Critical thinkingTroubleshootingCustomer supportSlack
Requirements
- Prior experience in a support, monitoring, or gaming environment is preferred
- Excellent written and verbal communication skills
- Strong critical thinking and problem-solving ability
- Willingness to work assigned rotating shifts including overnight and weekend shifts
- Comfortable using Slack and learning internal monitoring systems
- Ability to work independently and as part of a team
- Observant, detail-oriented, and able to stay focused during repetitive tasks
- Calm under pressure when addressing system issues
Responsibilities
- Actively monitor robot performance and system health through internal dashboards and monitoring tools
- Detect anomalies, errors, or performance concerns through observation or automated alerts
- Investigate issues, apply known solutions, and attempt resolution where possible
- Document and escalate unresolved issues based on established workflows
- Maintain status updates and incident logs in Slack and internal systems
- Provide phone support to warehouse crew members regarding robot behavior or system status
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