- Answer inbound customer calls and conduct first-round troubleshooting using defined scripts and guidelines.
- Communicate troubleshooting findings clearly and professionally.
- Produce accurate internal and external reports in English for technical and non-technical audiences.
- Prepare documentation to support customer acceptance testing procedures.
- Monitor the scanner and robotic fleet by running queries and following defined processes.
- Route anomalies in robot behavior or other data sources to the appropriate internal escalation teams.
- Monitor robot behavior and evaluate data to support new robot installations and scanner deployments.
Data AnalysisReportingTroubleshooting