Customer Care Representative
New
H
HireBoostHealthcare
100% Remote from anywhere in LATAM.Full-TimeMiddle
Salary12,000 - 15,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- CRMCustomer support
Requirements
- 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service
- Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments
- Excellent English communication skills (written and verbal)
- Strong organizational and multitasking abilities
- Comfortable using CRM systems, scheduling platforms, and digital communication tools
- High attention to detail and follow-through
- Ability to remain calm, empathetic, and solution-oriented in fast-paced situations
- Stable work history and interest in long-term career growth
Responsibilities
- Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner
- Provide compassionate and accurate assistance regarding services, appointments, and patient questions
- Schedule and confirm appointments accurately
- Coordinate patient intake, follow-ups, and internal communication with medical teams
- Maintain organized and accurate patient records in CRM/EMR systems
- Address patient concerns calmly and efficiently
- Maintain confidentiality and professionalism when handling sensitive information
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