Customer Support Representative
New
O
Outsourcing AdvantageBusiness Process Outsourcing
Santo Domingo, Distrito Nacional, Dominican Republic. Philippines. Colombia. South Africa. Lebanon. Mexico, Eastern Time (ET) business hoursFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English proficiency at a C1 level or higher (written and verbal)
- Experience
- 2+ year of customer service experience
- Required Skills
- SalesforceCRMCustomer supportZendesk
Requirements
- 2+ years of customer service experience.
- English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.
- Experience with CRM or ticketing systems.
- Strong problem-solving skills.
- Ability to multitask effectively.
- Professional attitude.
- Reliable internet connection.
- Customer-focused mindset.
- Availability to work during Eastern Time (ET) business hours.
- Experience with Zendesk, Freshdesk, Intercom, or Salesforce (preferred).
- BPO or SaaS industry experience (preferred).
Responsibilities
- Respond to customer inquiries across phone, email, chat, and social media channels.
- Resolve customer issues professionally.
- Document all customer interactions accurately.
- Escalate complex issues to appropriate teams.
- Meet defined response-time goals.
- Maintain high levels of customer satisfaction.
- Collaborate with internal team members.
- Follow established company procedures.
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