Customer Support Representative
New
H
Hire OverseasE-Commerce, Software
Buenos Aires, Argentina. Bogotá, Colombia. Mexico City, Mexico. State of São Paulo, Brazil. Tegucigalpa, Honduras. La Paz, Bolivia.Full-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCritical thinkingWritingCustomer supportHubSpot
Requirements
- Proven customer support experience in an e-commerce environment with exposure to high ticket volumes
- Strong written English with the ability to communicate clearly and professionally
- Critical thinking skills with the ability to handle non-templated, ambiguous, or complex support requests independently
- Proficiency with HubSpot for ticket and CRM management
- Comfort using ClickUp or a willingness to learn it quickly
- Highly organized with the ability to manage a large queue without dropping tickets
- Self-directed and reliable in a fully remote, async environment
- Submission of a 1-2 minute Loom video introduction detailing experience and complex problem-solving
Responsibilities
- Handle a high volume of inbound customer support tickets daily across multiple products and channels
- Respond to customer inquiries accurately, clearly, and on time without relying on templated responses for every situation
- Prioritize and triage tickets based on urgency, issue type, and customer impact
- Think critically through edge cases, unusual requests, and issues that do not fit a standard response
- Document recurring issues and flag patterns to the team for product or process improvement
- Manage and track all support activity in HubSpot
- Use ClickUp to manage tasks, follow-ups, and cross-functional coordination
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