Customer Support Representative/Accounting Support
New
T
TeamswellOutsourcing
El Salvador. Nicaragua. Guatemala. Honduras. MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelCustomer supportBookkeepingQuickBooks
Requirements
- Prior experience in a customer support, help desk, or client-facing role
- Strong written and verbal English communication skills
- Comfortable working with chat support tools and standard office/spreadsheet software
- Basic familiarity with billing, invoicing, or payment processing is a plus
- Experience in the hospitality industry (nice-to-have)
- Basic bookkeeping or accounting exposure (nice-to-have)
- Experience with property management or reservation systems (nice-to-have)
Responsibilities
- Manage the online chat support system to assist customers with inquiries and issues
- Provide prompt and accurate responses to customer queries
- Escalate complex help desk tickets to the internal team for further resolution
- Maintain a high level of customer satisfaction by understanding guest needs and offering effective solutions
- Keep track of customer interactions and transactions, recording details of inquiries, complaints, and comments
- Process guest billing questions, minor invoice corrections, and payment disputes
- Assist with basic recordkeeping tasks, such as logging refunds, cancellations, and payment adjustments accurately
- Flag any billing discrepancies or unusual charges to the accounting team for review
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