EdTech Customer Success Manager
New
R
RDAI LabsEdTech AI
Fort Lauderdale, Florida, United StatesFull-TimeMiddle
SalaryCompetitive base salary + performance incentives
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Job Details
- Experience
- 3–6 years
- Required Skills
- TroubleshootingTechnical supportCustomer SuccessSaaSZendeskGenerative AI
Requirements
- Bachelor's degree or equivalent experience.
- 3–6 years of experience in SaaS customer success, customer support, product support, or EdTech platform support/implementation.
- Strong written communication skills with the ability to explain software functionality to non-technical users.
- Demonstrated ability to troubleshoot product issues and provide effective user guidance.
- Experience using various SaaS platforms and help desk tools.
- Strong organizational skills with the ability to manage multiple simultaneous customer issues.
- Customer-first mindset and dedication to high-quality user experiences.
- Experience working with or supporting K-12 education stakeholders (preferred).
- Familiarity with AI tools, generative AI applications, or prompt design (preferred).
- Experience with ticketing platforms such as Zendesk, Intercom, or Help Scout (preferred).
- Ability to document technical issues and create help center knowledge base content (preferred).
Responsibilities
- Own the customer journey from onboarding and product adoption to ongoing support and success.
- Work directly with teachers, school leaders, and district technology teams to ensure value realization.
- Serve as the primary liaison between customers and internal Product and Engineering teams.
- Troubleshoot product issues and guide users through effective solutions.
- Build long-term customer relationships and proactively improve support resources.
- Gather and translate customer feedback into actionable insights for product development.
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