Customer Success Manager
New
D
DomainToolsCyber Security
Austin, Texas, United States. Denver, Colorado, United States. Chicago, Illinois, United States. Raleigh, North Carolina, United StatesFull-TimeMiddle
Salary$150,000 On-Target Earnings (OTE) consisting of base salary + commission
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Job Details
- Experience
- 3+ years
- Required Skills
- CybersecuritySalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 3+ years of experience in global multinational account management roles.
- Experience working with technology solutions, ideally within the Cyber Security industry.
- Direct account experience with global organizations (F100) and government entities.
- Experience with cybersecurity solutions, with DNS-specific knowledge preferred.
- Proven track record of success in SaaS retention and expansion.
- Ability to influence key decision-makers and negotiate based on value.
- Analytical approach to customer engagement and pipeline management.
- Ability to multitask and manage multiple priorities effectively.
- Proficiency with Salesforce, Gainsight, and Clari.
- Availability to travel for trade events and shows.
Responsibilities
- Manage formal hand-offs from Account Executives to ensure smooth customer transitions.
- Facilitate technical integrations and conduct product training sessions to drive early adoption.
- Execute onboarding milestones and Quarterly Business Reviews (QBRs).
- Maintain relationships with IT leaders and executive sponsors to become a trusted advisor.
- Own renewals and collaborate with expansion partners to meet quota targets for upsell and cross-sell.
- Maintain accurate data on pipeline management, customer health scores, and forecasting using CRM tools.
- Identify churn risks and execute proactive 'get well' action plans.
- Represent the company at trade events and shows to drive brand presence.
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