Inbound Sales Specialist
New
T
TrupanionPet Insurance
Open to candidates anywhere in the US aside from Alabama, California, Florida, Georgia, Illinois, Nevada & New York, Pacific Time HoursFull-TimeMiddle
Salary$20/hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of successful sales experience and 1+ years of experience in a customer service role
- Required Skills
- Customer serviceActive listeningCRM
Requirements
- 2+ years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment
- 1+ years of experience in a customer service role
- Proven track record of meeting or exceeding individual sales goals and productivity expectations
- Ability to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states
- Strong written and verbal communication skills
- Proficiency in navigating multiple digital platforms and CRM systems simultaneously
- Ability to work a dynamic schedule including evenings and weekends
- Reliable and stable internet connection via hard-wired Ethernet
- Strong technical troubleshooting skills for a remote environment
- Strong time management and self-motivation skills
Responsibilities
- Educate and support prospective customers by delivering exceptional service through inbound warm leads, phone calls, and email interactions
- Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions
- Guide conversations by utilizing strong call control, active listening, and objection handling techniques throughout the sales process
- Navigate multiple systems and tools to deliver a seamless and efficient customer experience
- Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals
- Accurately document customer interactions and maintain detailed records in the CRM system
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