Consumer App Support Specialist
New
T
TeamswellCustomer Support
El Salvador. Nicaragua. Honduras. Guatemala. MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Quality AssuranceCRMHubSpotZendesk
Requirements
- Prior experience in consumer (B2C) app support
- Comfortable working in Zendesk or a similar help desk/ticketing platform
- CRM experience (HubSpot or similar)
- Experience with subscription or billing platforms (RevenueCat experience is a strong plus)
- Excellent written English tone and clarity, especially in public app store review responses
- Active, hands-on use of AI tools to move quickly through high ticket volume
- Strong attention to detail across billing, subscriptions, and account data
- Experience with social media management or community response
- Ability to triage and resolve most tickets independently
Responsibilities
- Manage the Zendesk support queue, resolving customer tickets across email and in-app chat
- Respond to App Store and Google Play reviews on behalf of the company
- Handle subscription lookups, billing questions, and refunds through RevenueCat
- Resolve account and login issues quickly and accurately
- Support light QA testing on new app releases before rollout
- Assist with general app store administration tasks
- Use AI tools to speed up ticket resolution and maintain quality at volume
- Flag recurring issues or bug patterns to the product team
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