Agent for Towing and Roadside Assistance
G
Global Pacific SupportRoadside Assistance
Colombia. Pakistan. Venezuela, Bolivarian Republic of. HondurasFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer serviceMultitasking
Requirements
- Proven experience in customer service, preferably in a BPO setting.
- Background in towing and roadside assistance is an advantage.
- Good command of both written and spoken English.
- Proficient in using computers, VoIP systems, and web-based tools.
- Reliable internet connection.
- Quiet, distraction-free home workspace.
- Functional PC or laptop with an updated operating system.
- Working headset.
- Ability to multitask and perform efficiently in a fast-paced, high-pressure environment.
- Strong problem-solving and decision-making abilities.
- Willingness to work flexible schedules, including weekends and holidays.
- Self-motivated and able to work with minimal supervision.
Responsibilities
- Serve as the primary point of contact for customers in need of roadside support.
- Ensure timely and efficient coordination of services.
- Manage customer interactions using VoIP and web-based tools.
- Solve problems and make quick decisions in a fast-paced environment.
- Multitask effectively while managing high-pressure situations.
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