Dispatch Agent
S
SauceRestaurant Technology
Colombia / Brazil / Argentina / Mexico, Covers later shifts during lunch and dinnerFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingHubSpotSlackData entry
Requirements
- Prior experience in dispatch or logistics coordination, especially in fast-paced food delivery environments.
- Proficiency with cloud-based tools including delivery company portals, internal dashboards, HubSpot, and Slack.
- Demonstrated ability to anticipate issues and take proactive steps to resolve delayed or failed deliveries.
- Strong written and verbal English skills.
- Dedicated home office with a reliable high-speed internet connection.
- Personal computer or laptop with up-to-date software.
- Working webcam, headset with a microphone, keyboard, and mouse.
- Primary 24-inch monitor (additional monitor preferred).
- Attention to detail for documentation and analysis of delivery issues.
Responsibilities
- Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders.
- Work closely with delivery drivers and third-party delivery partners using company portals and internal dashboards to ensure timely resolutions.
- Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues, ensuring all stakeholders are informed.
- Identify systemic issues affecting delivery operations and escalate them to the appropriate teams for long-term solutions.
- Maintain detailed records of dispatch activities, evidence collection, and issue resolution to support operational improvements.
- Support other team members and departments by sharing insights and action items to enhance our delivery processes.
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