- Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders.
- Work closely with delivery drivers and third-party delivery partners using company portals and internal dashboards to ensure timely resolutions.
- Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues, ensuring all stakeholders are informed.
- Identify systemic issues affecting delivery operations and escalate them to the appropriate teams for long-term solutions.
- Maintain detailed records of dispatch activities, evidence collection, and issue resolution to support operational improvements.
- Support other team members and departments by sharing insights and action items to enhance our delivery processes.
Problem SolvingHubSpotSlack+1 more