- Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms.
- Manage and resolve B2C, B2B, and internal requests within established service levels.
- Collect evidence and document cases to determine accountability for delivery issues.
- Work with team leads and Customer Success, Tier 2, Back Office, Menu, and ePayments teams to resolve support issues.
- Contribute to the development and refinement of customer care playbooks, templates, and policies.
- Use delivery company portals, internal dashboards, and other cloud-based tools to manage support tasks.
Customer serviceHubSpotSlack