Customer Care Agent

SauceRestaurant technology

Listing location: Argentina / Brazil / Colombia / Mexico, 8 AM - 5pm EST, 12 PM - 9pm EST, or 4pm - 1am ESTFull-Time

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Languages: Strong written and verbal English skills are essential. Additional languages are a bonus, though not required.
Required Skills: Customer serviceHubSpotSlack

Have proven experience in fast-paced, real-time support environments.
Have experience in restaurant, food delivery, or a similar industry preferred.
Be familiar with HubSpot, Slack, and other support tools.
Have delivery driver dispatch or company portal experience preferred.
Have strong written and verbal English skills.
Have a dedicated, quiet workspace at home and reliable high-speed internet.
Have a personal computer or laptop with up-to-date software.
Have a keyboard, mouse, working webcam, and headset with a microphone.
Have a primary 24-inch monitor; an additional 24-inch monitor is preferred.
Be available for shifts that include weekends and one of the stated EST schedules, subject to change.

Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms.
Manage and resolve B2C, B2B, and internal requests within established service levels.
Collect evidence and document cases to determine accountability for delivery issues.
Work with team leads and Customer Success, Tier 2, Back Office, Menu, and ePayments teams to resolve support issues.
Contribute to the development and refinement of customer care playbooks, templates, and policies.
Use delivery company portals, internal dashboards, and other cloud-based tools to manage support tasks.

View Full Description & ApplyYou'll be redirected to the employer's site