Customer Care Agent
New
D
doolaBusiness formation
Remote in Chile / Remote in Philippines / Remote in Latin America / Remote in ArgentinaFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2+ year of experience in a customer service role
- Required Skills
- Problem SolvingCustomer serviceHubSpotCustomer support
Requirements
- Have 2+ years of experience in a customer service role.
- Bring experience in chat or phone support, preferred.
- Demonstrate strong written and verbal communication skills.
- Stay organized and meet deadlines in a dynamic, often ambiguous environment.
- Handle multiple conversations or tasks simultaneously.
- Apply problem-solving skills and attention to detail.
- Show initiative, ownership, and follow-through.
- Experience with HubSpot, Intercom, or other help desk software is a bonus.
- Startup or high-growth environment experience is a bonus.
Responsibilities
- Provide real-time customer support via email and phone.
- Manage and resolve customer inquiries in a timely, friendly, and professional manner.
- Maintain accurate records of customer interactions and follow-ups.
- Escalate complex issues appropriately while keeping the customer informed.
- Meet response time, resolution, and customer satisfaction KPIs.
- Take initiative to improve internal processes and customer experiences.
- Stay up-to-date on product updates, policies, and procedures.
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