- Provide real-time customer support via email and phone.
- Manage and resolve customer inquiries in a timely, friendly, and professional manner.
- Maintain accurate records of customer interactions and follow-ups.
- Escalate complex issues appropriately while keeping the customer informed.
- Meet response time, resolution, and customer satisfaction KPIs.
- Take initiative to improve internal processes and customer experiences.
- Stay up-to-date on product updates, policies, and procedures.
Problem SolvingCustomer serviceCustomer support+1 more