Customer Service Agent: Italian
New
F
FeverCustomer support
Remote Brazil; Candidates must reside in BrazilFull-Time
Salary not disclosed
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Job Details
- Languages
- High Italian level (oral & written) and fluent in Spanish or English
- Required Skills
- Customer serviceZendesk
Requirements
- Previous experience in User Support or Customer Service is highly valuable.
- Previous experience using Zendesk is preferred.
- High Italian proficiency, both oral and written.
- Fluency in Spanish or English.
- Ability to plan, organize, prioritize, and execute simultaneous tasks.
- Strong communication and interpersonal skills.
- Ability to adapt to changing circumstances.
- Must reside in Brazil.
- Work 11:00–20:00, five days per week, with a one-hour break.
Responsibilities
- Handle customer service inquiries by phone, email, and social media.
- Manage incoming calls and chats to support timely, high-quality customer communication.
- Provide accurate, complete information using the appropriate methods and tools.
- Resolve customer complaints by offering suitable solutions and alternatives within set time limits.
- Follow up with customers to ensure incidents are resolved.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Perform parallel work for the Operations Department.
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