Customer Service Agent: German
F
FeverEntertainment technology
Remote Brazil; Candidates must reside in BrazilFull-Time
Salary not disclosed
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Job Details
- Languages
- High German level (oral & written) and fluent in English, Spanish or Portuguese.
- Required Skills
- Customer serviceZendesk
Requirements
- Previous experience in User Support or Customer Service positions is valuable.
- Previous experience using Zendesk is preferred.
- Have a high level of German, both oral and written.
- Be fluent in English, Spanish, or Portuguese.
- Be skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
- Be solution-oriented, reliable, decisive, and organized.
- Have strong attention to detail and time-management skills.
- Be flexible and able to adapt to changing circumstances.
- Work the 11:00 am–20:00 pm shift, five days per week, with a one-hour break.
- Reside in Brazil.
Responsibilities
- Handle customer service incidents by email, phone, and social media.
- Manage incoming calls, chats, and customer service inquiries.
- Provide accurate, valid, and complete information using the appropriate methods and tools.
- Address customer complaints and provide appropriate solutions and alternatives within the required time limits.
- Follow up with customers to ensure issues are resolved.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Perform parallel work for the Operations department when incident volume allows.
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