Operations & Compliance Specialist
New
I
IntelassistSaaS / Operations
Eastwood, Quezon City, PH, U.S. Eastern Time ZoneFull-TimeMiddle
SalaryMax of 60,000 package
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Job Details
- Experience
- 3+ years
- Required Skills
- Analytical SkillsMicrosoft ExcelComplianceQuality AssuranceSaaSGoogle SheetsZendesk
Requirements
- 3+ years experience in operations, compliance, audit, QA, or data-driven account management roles.
- Demonstrated experience performing data validation, audits, or quality checks.
- Strong analytical mindset with high attention to detail and pattern recognition.
- Ability to manage multiple workflows and deadlines with structured prioritization.
- Professional written and verbal communication skills.
- Proficiency in Zendesk or similar ticketing/workflow systems.
- Strong working knowledge of Microsoft Excel or Google Sheets.
- Experience using dashboards, reporting tools, or operational metrics.
- Reliable internet connection and dedicated remote workspace.
- Comfortable working in startup or high-growth environments.
- Familiarity with regulated or compliance-driven industries preferred.
- Experience in self-storage, auctions, fintech, legal process operations, or real estate is a plus.
Responsibilities
- Maintain end-to-end accuracy of assigned accounts, ensuring timelines, statuses, and documentation remain complete.
- Perform daily and weekly data validation and compliance checks across notices, delinquency status, and auction readiness.
- Identify process gaps and discrepancies, coordinating corrective actions.
- Monitor SaaS dashboards and automated workflows to detect system errors or anomalies.
- Investigate operational issues, perform root cause analysis, and document preventative actions.
- Manage inbound Zendesk tickets with accurate, timely responses and detailed audit trails.
- Contribute to refining internal SOPs and compliance workflows to reduce manual risk.
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