Technical Consultant
New
T
TeamDynamixIT Services
Remote, USAFull-TimeMiddle
Salary100,000 - 115,000 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Project ManagementPythonJavascriptSaaS
Requirements
- Bachelor’s degree in a related business field.
- 3–5+ years of relevant IT Service Management experience.
- Exposure or experience with scripting languages such as JavaScript, Python, and PowerShell and/or automation platforms (iPaaS).
- Strong project management knowledge, and excellent presentation and interpersonal skills.
- Experience implementing SaaS-based solutions.
- Exposure or experience with Asset Management software and practices.
- Excellent written and verbal communication abilities, with strong facilitation skills to advise clients.
- Ability to define business requirements, translate them into creative solutions, and build client relationships based on trust and respect.
- Willingness to travel occasionally as needed (1-2 times annually).
- Self-starter with a strong work ethic.
Responsibilities
- Manage the implementation of TeamDynamix' IT Service Management and Project Portfolio Management tools for an assigned book of clients.
- Lead customers through all phases of project implementation, including planning, execution, monitoring, control, and effective project closure.
- Deliver high-quality, high-value consulting services to enable clients to realize the value of the solution, and provide end-user and administrative training as part of consulting engagements.
- Configure and test the solutions to ensure quality standards are met.
- Address and resolve challenging client issues.
- Manage project timelines and effectively handle multiple client assignments simultaneously.
- Provide prompt and accurate project status updates to management.
- Maintain complete client satisfaction throughout implementation projects.
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