Customer Success Engineer
New
R
ResendEmail Platform
Americas / Remote, UTC-3 to UTC-8Full-TimeMiddle
Salary120,000 - 140,000 USD per year
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Job Details
- Experience
- 3-5 years
- Required Skills
- Artificial IntelligenceNext.jsTechnical supportDebuggingCustomer SuccessNotion
Requirements
- 3-5 years of technical support or customer success experience.
- Proven experience scaling support at high-growth companies.
- Experience using automation and AI tools to increase resolution capacity.
- Demonstrated experience improving email deliverability.
- Ability to solve complex problems for developers.
- Ability to handle and perform effectively under customer pressure.
- Availability for a Tuesday through Saturday work week.
Responsibilities
- Act as the front-line for customer requests.
- Debug, report, and ship scoped fixes for bugs and regressions.
- Turn recurring tickets into permanent fixes by shipping documentation, product pull requests, or agent improvements.
- Train and improve the AI support agent by refining prompts, adding tools, and running evaluations.
- Create guides and examples showcasing platform capabilities.
- Proactively build customer relationships and identify potential usability issues.
- Advocate for customer needs to the broader internal team.
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