Customer Success Engineer

CriblIT Infrastructure

Location: Chicago or St. LouisFull-TimeMiddle

Salary$110,000 — $160,000 USD

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Job Details

Minimum 5 years in a related function with direct customer advocacy and engagement experience in post-sales
Engineering-first approach and technical problem-solving skills
Experience working with large complex enterprises in a high-growth environment
Deep understanding of Observability, Logs, Metrics, IT Operations, and Security
Experience managing data pipelines through the data lifecycle
Ability to develop new use-cases for reducing, reusing, enriching, and routing data
Strong communication and relationship management skills
Willingness to travel as needed (up to 15%-20%)
Must reside in Chicago or St. Louis
Experience with Data Engineering/Analytics platforms like Splunk, Elastic, Datadog, or Snowflake (preferred)
Technical understanding of Customer Success Platforms like GainSight or PlanHat (preferred)
Working knowledge of AWS, Azure, or GCP (preferred)

Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion
Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans
Drive adoption and value while inspiring/discovering additional opportunities for Cribl value
Recommend use case initiatives, troubleshoot issues, and advocate for certification and training
Collaborate cross-functionally with sales, marketing, product, and engineering teams as the voice of the customer
Track customer metrics and platform usage to ensure observability of the customer base and identify health signals
Mentor and coach team members within the Customer Experience organization

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