- Act as the front-line for customer requests.
- Debug, report, and ship scoped fixes for bugs and regressions.
- Turn recurring tickets into permanent fixes by shipping documentation, product pull requests, or agent improvements.
- Train and improve the AI support agent by refining prompts, adding tools, and running evaluations.
- Create guides and examples showcasing platform capabilities.
- Proactively build customer relationships and identify potential usability issues.
- Advocate for customer needs to the broader internal team.