Customer Success Engineer
New
R
ResendEmail Developer Platform
Americas, UTC-3 to UTC-8Full-TimeMiddle
Salary120,000 - 140,000 USD per year
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Job Details
- Experience
- 3-5 years
- Required Skills
- Next.jsDocumentationTechnical supportDebuggingCustomer Success
Requirements
- 3-5 years of technical support or success experience.
- Proven experience scaling support at a high-growth company using automation and AI.
- Strong technical background with experience in improving email deliverability.
- Passion for solving complex problems for developers.
- Ability to perform effectively under customer pressure.
- Experience with a modern tech stack.
- Ability to work autonomously and own problems through to resolution.
Responsibilities
- Act as the front-line responder for customer requests.
- Debug, report, and ship scoped fixes for bugs and regressions.
- Convert recurring tickets into permanent solutions by updating documentation or shipping product pull requests.
- Train and enhance the AI support agent by refining prompts, adding tools, and running evaluations.
- Create guides and examples to showcase platform capabilities.
- Proactively build customer relationships and identify usability pain points.
- Advocate for customer needs to the broader internal team.
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