Bilingual Client Service & Case Management Specialist
New
R
Rosenblum LawLegal Services
Location: Mexico, Monday–Friday, 9:00 AM–6:00 PM ESTFull-Time
Salary$9–$10 USD per hour (based on experience) + performance-based bonuses
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Job Details
- Languages
- English, Spanish
- Required Skills
- Microsoft OfficeGoogle Workspace
Requirements
- Fluent or native proficiency in both English and Spanish.
- Strong interpersonal skills and a focus on providing compassionate client care.
- Natural problem-solving abilities and the capacity to remain calm under pressure.
- Highly organized, detail-oriented, and capable of effective multitasking.
- Proficiency in Google Workspace and Microsoft Office.
- Comfortable using online communication tools.
- Reliable, self-motivated, and able to work remotely.
- Access to a quiet, professional workspace with a high-speed internet connection.
- Previous experience in customer service, hospitality, tourism, or the legal field is preferred.
Responsibilities
- Handle phone calls, emails, and text messages with professionalism and empathy.
- Listen carefully to clients’ needs and provide clear, compassionate guidance.
- Collaborate with attorneys and paralegals to ensure clients always have accurate and timely information.
- Follow up on cases, maintain organized records, and ensure every detail is managed properly.
- Approach challenges with a calm, solution-oriented attitude.
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