- Coordinate and track active projects from start to completion.
- Monitor project progress and proactively resolve issues as they arise.
- Ensure tasks are completed on schedule and communicate updates to clients.
- Answer inbound phone calls and respond to client inquiries.
- Build strong relationships with clients through professional communication.
- Track client billing and ensure invoices are issued accurately and on time.
- Support outbound calls and follow-up with prospective clients.
- Identify opportunities to improve customer engagement and retention.
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