- Monitor and manage the founder's email inbox; triage and prioritise daily action items
- Draft email responses and compile a daily review list for founder approval
- Monitor the wholesale inbox and draft outreach/responses for wholesale leads and partnerships
- Manage calendar, schedule calls, and coordinate follow-ups
- Handle customer enquiries via email, SMS, and any live channels within defined SLAs
- Use Shopify Admin to investigate orders, fulfillment statuses, and customer history
- Resolve issues with empathy, speed, and brand-aligned communication
- Maintain and update macros, FAQs, and lightweight SOPs
- Provide a daily summary of volume, themes, and escalations
ShopifyCustomer serviceGoogle Workspace+1 more