- Answer inbound patient calls professionally and efficiently
- Respond to patient enquiries and provide outstanding customer service
- Communicate confidently with patients and families in English, Spanish, and Portuguese
- Schedule, reschedule, and confirm patient appointments
- Manage provider calendars to maximize scheduling efficiency
- Conduct outbound calls for appointment reminders and patient follow-up
- Maintain accurate patient records within the EMR
- Assist with patient registration and demographic updates
- Coordinate communication between providers, patients, and internal staff
Customer serviceHIPAA