Bilingual Operations & Client Success Coordinator
New
A
Assist WorldService-based business
Colombia / Mexico, Pacific Standard Time (PST) working hoursFull-TimeMiddle
Salary$700 - $1,500 a month
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Job Details
- Languages
- English and Spanish
- Required Skills
- Customer serviceMicrosoft OfficeGoogle Workspace
Requirements
- Fluent in both English and Spanish (written and spoken).
- Previous experience in operations, administration, customer service, or client coordination.
- Excellent communication and relationship-building skills.
- Strong organizational skills with exceptional attention to detail.
- Comfortable handling phone calls and communicating confidently with clients.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office or Google Workspace.
Responsibilities
- Coordinate and track active projects from start to completion.
- Monitor project progress and proactively resolve issues as they arise.
- Ensure tasks are completed on schedule and communicate updates to clients.
- Answer inbound phone calls and respond to client inquiries.
- Build strong relationships with clients through professional communication.
- Track client billing and ensure invoices are issued accurately and on time.
- Support outbound calls and follow-up with prospective clients.
- Identify opportunities to improve customer engagement and retention.
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