Sales Associate and Client Intake (Spanish / English Bilingual)
New
MexicoPart-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fully Bilingual (English/Spanish) required
- Required Skills
- Customer serviceCRMCanva
Requirements
- Fully Bilingual (English/Spanish)
- Previous experience in sales, customer service, or front desk roles
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Proficiency with CRM systems, email, and scheduling tools
- Experience with social media content creation and graphic/video tools (e.g., Canva)
- Primary internet speed of at least 15 Mbps
- Backup internet connection of at least 10 Mbps capable of operating during power outages
- Desktop/laptop with at least Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), or AMD Ryzen 5
- Minimum 8 GB RAM
- Functional backup device meeting at least Intel Core i3 performance standards
- Dedicated quiet home office space with noise-canceling USB headset, webcam, and smartphone
Responsibilities
- Greet clients over the phone with professionalism and a friendly attitude
- Respond promptly to incoming calls, emails, and WhatsApp inquiries
- Conduct initial client intake by collecting and recording required information
- Follow up with potential clients to convert inquiries into consultations or signed cases
- Schedule and manage appointments using the firm’s scheduling system
- Support the onboarding process by ensuring all necessary client documentation is complete and accurate
- Manage the firm’s social media accounts including creating/posting content and engaging with followers
- Collaborate with the marketing team or attorney to develop and run promotional campaigns
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