Customer Success Partner
New
E
Eleos HealthHealthcare Technology
USFull-TimeMiddle
Salary$125,000-$140,000 per year
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Job Details
- Experience
- 4 to 7 years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology
- Proven success managing 10+ strategic or enterprise accounts at a time
- Strong ability to communicate customer value using data and outcomes
- Strong experience in increasing product utilization across accounts
- Skilled in executive engagement, success planning, and facilitating high-impact business reviews
- Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero
- Strong analytical, organizational, and communication skills
- Collaborative and comfortable working across multidisciplinary teams
- Bachelor’s degree required
- Certification in Customer Success or advanced business training preferred
- Ability to travel 30% for customer visits
Responsibilities
- Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner
- Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria
- Lead quarterly business reviews focused on outcomes, adoption insights, and value realization
- Partner with Account Management to support renewals and expansions, targeting strong retention and growth
- Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities
- Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
- Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy
- Develop and share success stories that demonstrate clinical, operational, and organizational impact
- Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making
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