Head of Customer Success & Support
New
T
TinybirdData infrastructure
For this role, we are focusing on people based in Europe., You will work with customers and team members across different time zones.Full-TimeManager
Salary€83,000 - €132,000 a year. This role includes both salary and target bonus (OTE 82/18), and a stock options grant.
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Job Details
- Required Skills
- SQLArtificial IntelligenceData engineeringRESTful APIsTechnical supportCustomer Success
Requirements
- Proven experience leading Customer Success, Support, TAM, or Solutions Architecture teams.
- Demonstrated experience managing, coaching, and developing talent.
- Strong understanding of data infrastructure, databases, analytics, or real-time systems.
- Technical depth sufficient to discuss SQL, performance, and architecture with engineers.
- Experience working with technical customers such as developers and data engineers.
- Strong bias towards and experience using AI to accelerate and scale workflows.
- Ability to prioritize effectively under business constraints and product strategy.
- Experience building scalable processes within a high-growth environment.
- Strong written and verbal communication skills.
- Capability to explain complex technical topics to diverse audiences.
Responsibilities
- Lead, coach, and support the Customer Success and Support team.
- Manage the end-to-end customer journey from PoCs to renewals and expansions.
- Own and improve processes for customer onboarding, health tracking, and escalations.
- Act as the voice of the customer to influence Product and Engineering roadmaps.
- Guide the team in handling complex technical architecture, SQL, performance, and scalability issues.
- Hire and develop new team members as the company grows.
- Leverage AI and usage data to drive proactive, precise, and scalable customer interactions.
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