Customer Support Consultant
New
S
SupportYourAppCustomer Support
Brasília, Brazil. Rabat, Morocco. Tunis, Tunisia. Cape Town, South Africa. Warsaw, PolandContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 2 years of experience in customer support is a must
- Required Skills
- Analytical SkillsTroubleshootingTechnical supportCRMCustomer support
Requirements
- Excellent English communication skills (both spoken and written)
- At least 2 years of experience in customer support
- Basic troubleshooting skills
- High emotional intelligence and empathy
- Tech-savvy, able to test and troubleshoot basic technical issues
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Experience with iOS/Android devices (preferred)
- Experience with CRM systems (preferred)
Responsibilities
- Deliver outstanding customer support via emails and chat
- Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs
- Create reports to maintain feedback up to date
- Escalate complex issues to engineers as needed
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
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