Customer Support Consultant
New
S
SupportYourAppCustomer Support
Cooperate fully remotelyFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English (C1/C2)
- Experience
- At least 6 months experience in customer support
- Required Skills
- SalesforceAnalytical SkillsMicrosoft ExcelCustomer support
Requirements
- Excellent English communication skills (C1/C2 for both spoken and written)
- At least 6 months experience in customer support
- Strong experience with Excel
- Experience with Logistics
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Experience with Intercom and Salesforce (preferred)
Responsibilities
- Deliver outstanding customer support via emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
View Full Description & ApplyYou'll be redirected to the employer's site
