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appflameIT Product Company
Kyiv, Ukraine, 14:00 – 23:00 or 17:00 – 02:00 (Kyiv time), Sun–ThuFull-Time
Salary not disclosed
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Job Details
- Languages
- English (C1+)
- Required Skills
- TableauAccount ManagementCustomer support
Requirements
- Fluency in English (C1+), both written and verbal.
- Exceptional communication and interpersonal skills.
- Experience in customer support, account management, or a role focused on high-value customers.
- A proven ability to work with top-tier clients, delivering outstanding service and fostering loyalty.
- A strong sense of ownership and accountability for your area of responsibility.
- Structured, critical thinking paired with a data-driven approach to decision-making.
- Problem-solving prowess with the ability to uncover root causes of challenges.
- Ability to simplify complex concepts and communicate them effectively.
- Flexibility to work either 14:00 – 23:00 or 17:00 – 02:00 (Kyiv time) with a 1-hour break, Sun–Thu.
Responsibilities
- Build and nurture trusted, long-term relationships with our top-tier customers.
- Drive retention and proactively reactivate dormant accounts.
- Identify opportunities for personalized outreach and email campaigns.
- Resolve customer inquiries and issues with efficiency and professionalism.
- Act as a bridge between customers and our product team, ensuring feedback is translated into actionable improvements to achieve shared goals.
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