Premium Solutions Manager
New
I
IdealsB2B SaaS Fintech
NYC or ChicagoFull-TimeMiddle
SalaryThe base compensation for this role will likely be between $75,000 to $90,000, with total compensation between $100,000 to $110,000.
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Account ManagementCustomer supportSaaS
Requirements
- 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role.
- Ideally supporting high-stakes or deadline-driven B2B clients.
- Ability to operate in fast-paced, high-pressure environments with tight deadlines.
- Clear, confident communication skills, both written and verbal.
- Strong emotional intelligence and judgment.
- Sharp analytical and problem-solving skills with a focus on root-cause identification.
- Highly organized and proactive self-starter capable of managing multiple concurrent priorities.
- Native-level proficiency in English.
- Familiarity with SaaS, financial, fintech, or information security industries is a plus.
- Experience using AI tools to drive business efficiency is a plus.
Responsibilities
- Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination.
- Build trusted operational relationships primarily with the deal execution team.
- Guide clients during onboarding, project launch, migrations, and other critical project phases.
- Run regular check-ins with client teams to surface early warning signs.
- Use AI-assisted and conventional tools to identify risks, errors, or friction points.
- Advise clients on best-practice setup, permissions, workflows, governance, and Q&A processes.
- Investigate client issues to identify root causes and implement solutions or workarounds.
- Perform data room operations including user invitations, permissions, redaction, and translations.
- Coordinate with Sales, Product, Customer Support, Legal, and Security teams to resolve client-critical matters.
- Maintain accurate documentation of client requests, decisions, and follow-up items.
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