Senior IT Manager
New
P
Pomelo CareHealthcare Technology
Can be based anywhere in the continental USFull-TimeManager
Salary$165,000-$195,000
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Job Details
- Experience
- 7+ years in IT support/operations, including 2+ years managing a team
- Required Skills
- Google WorkspaceSlackHIPAA
Requirements
- 7+ years in IT support/operations
- 2+ years managing a team
- Proven track record of building and leveling up high-performing teams
- Player-coach attitude
- Strong customer service and communication skills
- Comfortable working directly with executives and senior leadership
- Deep hands-on experience with systems like Okta, Google Workspace, and Slack
- Experience with Apple fleets managed with MDM tools like Iru (formerly Kandji) or Jamf
Responsibilities
- Manage, coach and grow our team of IT Support Engineers — hiring, development, and performance
- Stay hands-on: set the technical bar, teach the team, and take the hardest escalations yourself
- Own our core IT systems and roadmap: identity and access, device management, Google Workspace, Slack and the rest of our SaaS stack
- Own IT vendor relationships, procurement and spend — negotiate renewals, cut redundant tooling, keep the stack lean
- Root out manual, repetitive IT work — and automate it away
- Run smooth onboarding and offboarding at scale for a distributed team
- Partner with our Security team on the controls behind our HIPAA compliance and SOC 2 HITRUST certifications
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