Senior Creator Growth Manager
New
K
KitEmail Marketing / SaaS
We are looking for someone in North America for this role., We work primarily on East Coast time.Full-TimeSenior
Salary$126,000
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Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessHubSpotSlackNotion
Requirements
- 4+ years of experience in Customer Success, Account Management, or Creator Partnerships roles.
- Proven experience supporting creators, digital entrepreneurs, or B2C SMBs.
- Strong track record managing portfolios of high-value customers with quantifiable impact.
- Demonstrated ability leading customer strategy across the full lifecycle: onboarding, success planning, renewals, risk mitigation, and expansion.
- Experience operating in a fast-paced startup or rapidly scaling SaaS environment.
- Proficiency with CRM tools (e.g., HubSpot) and product usage analytics.
- Experience utilizing data to analyze performance metrics (email performance, user behavior, retention KPIs) and drive impact.
- Strong consultative communication skills, both written and verbal.
- Comfort identifying problems, forming hypotheses, and executing cross-functional projects.
- Ability to prioritize based on strategic value, risk, and growth potential.
Responsibilities
- Manage a portfolio of 50-75 high-value ($1m ARR) creator accounts to drive retention and expansion.
- Deliver proactive, strategic guidance to help creators grow their businesses using Kit.
- Identify growth opportunities, conduct tests, and measure impact to scale success strategies.
- Collaborate cross-functionally with Product, Marketing, and Support to surface creator needs and improve product experience.
- Build and maintain strong, trust-based relationships with creators and their teams.
- Develop account plans and success strategies to support scalable growth across your portfolio.
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