Senior Creator Growth Manager
New
K
KitSaaS, Creator Economy
We are looking for someone in North America for this role., We work primarily on East Coast time.Full-TimeSenior
Salary$126,000
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Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisAccount ManagementRelationship managementCRMCustomer SuccessHubSpotSlackNotion
Requirements
- 4+ years of experience in Customer Success, Account Management, or Creator Partnerships.
- Experience working with creators, digital entrepreneurs, or B2C SMBs.
- Proven track record managing high-value customer portfolios with quantifiable impact.
- Strong data fluency (retention KPIs, user behavior trends, email performance).
- Proficiency with CRM tools (e.g., HubSpot) and product usage analytics.
- Experience leading customer strategy across the full lifecycle (onboarding, renewals, expansion).
- Ability to work independently and navigate ambiguity in a fast-paced environment.
- Consultative communication skills (written, verbal, and async).
- Experience in cross-functional collaboration with Product, Marketing, and Support teams.
- Demonstrated ability in workflow design and process improvement.
Responsibilities
- Manage a portfolio of 50-75 high-value creator accounts.
- Deliver proactive, strategic guidance to drive retention and expansion.
- Identify growth opportunities and turn customer goals into actionable strategies.
- Collaborate with Product, Marketing, and Support teams to improve the creator experience.
- Analyze user behavior, retention KPIs, and email performance metrics to drive outcomes.
- Contribute to the evolution of the customer success framework and team playbooks.
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