Fraud Incident Response Lead
New
T
TalentgratorIGaming SaaS
València, Valencian Community, Spain. Belgrade, Vojvodina, Serbia. Limassol, Limassol, Cyprus. Prague, Prague, Czechia. Lisbon, Lisbon, PortugalFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- English Upper-Intermediate
- Experience
- от 3 лет
- Required Skills
- ComplianceRisk Management
Requirements
- Minimum 3 years of experience in Fraud, Risk, Incident Management, Payments, or Compliance.
- Proven track record in coordinating complex cross-functional investigations.
- Deep understanding of modern online fraud schemes and prevention methods.
- Experience performing Root Cause Analysis and implementing procedural improvements.
- Strong analytical mindset with the ability to make decisions under uncertainty.
- English language proficiency at an Upper-Intermediate level or higher.
- Experience in iGaming, FinTech, or high-risk payment industries is an advantage.
- Knowledge of KYC, AML, and chargeback processes.
Responsibilities
- Coordinate the investigation of fraud incidents from detection through resolution.
- Organize and lead cross-functional cooperation between Product, Development, Payments, Risk, Compliance, Support, and Legal teams.
- Prioritize incidents based on severity and impact.
- Conduct Root Cause Analysis (RCA) and develop Corrective and Preventive Actions (CAPA).
- Develop and maintain response playbooks, internal processes, and security regulations.
- Analyze emerging fraud schemes and propose mitigation strategies.
- Monitor SLA compliance and prepare management reporting.
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