Technical Delivery Lead
New
B
Browse AISaaS, AI
Calgary; Secondary Locations: Canada (Remote)Full-TimeLead
SalaryCA$100K – CA$120K; OTE CA$100K – CA$120K
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Project ManagementPythonJavascriptMicrosoft ExcelCustomer SuccessGoogle Sheets
Requirements
- 3+ years in a technical, customer-facing role at a SaaS company (e.g., Implementation Engineer, Solutions Engineer, Technical Account Manager).
- Hands-on technical proficiency with Regex, XPath, CSS selectors, and basic JavaScript or Python.
- Proven ability to debug selectors and write small scripts unaided.
- Strong spreadsheet skills including fluency with formulas, lookups, array functions, and data manipulation in Google Sheets or Excel.
- Track record of independently running customer projects, including managing hard conversations like scope changes and missed timelines.
- Experience overseeing or performing QA on the work of other technical contributors.
- Fluency using AI tools to automate work and maintain efficiency.
- Excellent written and spoken English proficiency.
Responsibilities
- Build playbooks, QA checklists, and delivery standards to enable Managed Services to scale.
- Perform QA on implementations across the Solutions Engineering team before shipping to customers.
- Act as a hands-on technical lead, stepping into customer accounts as needed to provide a strong technical or customer-facing voice.
- Manage project timelines, customer communication, and complex account conversations including scope changes and renewals.
- Triage and solve technical escalations, escalating only critical issues to leadership.
- Execute hands-on data extraction and transformation projects using Regex, XPath, JQ, and spreadsheet formulas.
- Utilize AI tools to automate delivery workflows and improve team efficiency.
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