Senior Technical Account Lead
New
J
JobgetherRetail Technology
CanadaFull-TimeSenior
SalaryCompetitive base salary of $110,000 CAD.
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementJavascriptRESTful APIsJSON
Requirements
- 5+ years of experience in technical account management, client services, technical consulting, technical pre-sales, project management, or a similar client-facing role.
- Proven experience managing projects involving both internal teams and external partners.
- Strong business acumen with the ability to translate business challenges into practical technology solutions.
- Experience collaborating cross-functionally with teams such as Product, Sales, Analytics, and Engineering.
- Ability to confidently manage client conversations, address objections, and recommend solutions to senior stakeholders.
- Excellent written and verbal communication skills, with experience engaging clients through various channels including email, meetings, and presentations.
- Familiarity with web technologies such as JavaScript, APIs, and JSON.
- Experience with e-commerce platforms such as Magento, Salesforce Commerce Cloud, or similar systems is an asset.
- Strong organizational skills with the ability to manage multiple priorities and complex projects.
- Project management certification such as PMP or equivalent training is considered an advantage.
Responsibilities
- Manage and develop trusted technical relationships with a portfolio of enterprise retail partners.
- Serve as a strategic advisor, helping partners adopt solutions effectively and achieve their business objectives.
- Develop tailored technical strategies and partnership plans to address client challenges and identify growth opportunities.
- Lead onboarding initiatives and strategic projects, ensuring smooth execution from planning through delivery.
- Collaborate closely with Product, Sales, Analytics, and Engineering teams to design solutions that improve performance and deliver measurable partner value.
- Represent partner needs internally by translating business requirements into clear technical priorities.
- Support product development by providing insights and feedback based on partner challenges and market needs.
- Communicate technical concepts clearly to stakeholders at various levels, including managers and senior leadership.
- Drive alignment across internal and external teams to ensure successful project outcomes and long-term partnerships.
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