ProAdmin Testing & Client Support Specialist
New
J
JobgetherActuarial Software
Remote work flexibility within the United States.Full-Time
Salary$108,000 - $132,000 USD
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SQLMicrosoft AccessMicrosoft ExcelQuality Assurance
Requirements
- Experience in defined benefit outsourcing, pension administration, actuarial valuation, or a related software testing and quality assurance role.
- Strong understanding of defined benefit plan documents, administration processes, calculations, and regulatory requirements.
- Experience working with benefit calculation tools, participant communications, forms, and pension-related workflows.
- Ability to independently test and validate complex calculations generated by software systems.
- Strong mathematical, analytical, and logical problem-solving skills.
- Proficiency with Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Project.
- Strong written and verbal communication skills with excellent attention to detail.
- Ability to work independently while collaborating effectively with clients and internal teams.
- Background in actuarial science, mathematics, actuarial exams, or related technical disciplines is preferred.
- Experience with SQL or databases is a plus.
- Previous experience with actuarial software platforms is advantageous.
- Experience managing client relationships or technical projects is an asset.
Responsibilities
- Perform quality assurance testing for software enhancements, client solutions, and system updates by creating thoughtful test scenarios and validating results.
- Review and verify interface changes, calculation outputs, reporting functionality, and help documentation to ensure accuracy and reliability.
- Support clients by troubleshooting issues, providing expert guidance, documenting best practices, and responding to product-related questions.
- Configure defined benefit plans using specialized software tools and assist with client implementations, integrations, and project coordination.
- Participate in the development and improvement of training materials, including online learning resources and user documentation.
- Deliver client training sessions through virtual and onsite formats as needed.
- Collaborate with internal teams and clients to identify product improvements based on user feedback, regulatory changes, and technology advancements.
- Contribute to software enhancement discussions and, when applicable, support programming initiatives under the guidance of experienced developers.
- Maintain clear documentation and ensure solutions meet client expectations and business requirements.
View Full Description & ApplyYou'll be redirected to the employer's site
