- Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
- Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
- Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
- Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
- Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
- Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
- Develop and update user-facing support documentation, including video content, help articles.
- Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
- Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
- Serve as an internal voice and advocate for our customer base and end users.
Project ManagementSQLCSS+6 more