Client Success Support Specialist
C
CivitechCivic Technology
Civitech is a remote-first company hiring within our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY)Full-TimeMiddle
Salary60,000 - 70,000 USD per year
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Job Details
- Required Skills
- Project ManagementSQLCSSMicrosoft ExcelCustomer serviceJSONHubSpotGoogle SheetsAsana
Requirements
- Customer service experience with a commitment to supporting and advocating for clients and end-users.
- Comfortable working in a collaborative environment focused on proactive problem-solving and creative thinking.
- Familiarity with political organizations such as campaigns, advocacy organizations, unions, etc. and election cycles.
- Committed to leveraging technology and data products to help Democratic candidates run for office and win, empower progressive causes, and increase civic participation.
- Experience with spreadsheets (Google Sheets, Excel) and formulas (desired).
- Understanding of SQL and database structures (desired).
- Knowledge of JSON and CSS (desired).
- Familiarity with Hubspot, Slack, and Asana (desired).
- Project management experience (desired).
Responsibilities
- Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
- Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
- Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
- Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
- Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
- Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
- Develop and update user-facing support documentation, including video content, help articles.
- Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
- Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
- Serve as an internal voice and advocate for our customer base and end users.
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