Pharmacy Concierge Support Technician
New
J
JobgetherPharmacy/Healthcare
Based in the United States, 11:00 AM to 7:00 PMFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience
- Required Skills
- Microsoft ExcelCRMEHR
Requirements
- Associate or Bachelor’s degree preferred, or equivalent relevant professional experience.
- 2+ years of experience as a Pharmacy Technician, LPN, or in a related healthcare coordination role.
- Experience in pharmacy benefit management (PBM), specialty pharmacy, retail pharmacy, or mail-order pharmacy environments.
- Knowledge of pharmacy benefit structures, prior authorization processes, and third-party billing practices.
- Experience assisting patients with financial assistance programs, community resources, or specialty medication access solutions preferred.
- Strong customer service skills with the ability to communicate effectively with patients, providers, and healthcare stakeholders.
- Excellent organizational skills with the ability to prioritize tasks, solve problems, and meet deadlines.
- Comfortable using digital tools such as electronic health records, pharmacy platforms, Excel, and CRM systems.
- Ability to work independently while maintaining accuracy and attention to detail.
- Strong commitment to confidentiality and compliance with healthcare privacy standards.
Responsibilities
- Serve as a key point of contact between patients, providers, pharmacies, and internal pharmacy benefit teams to coordinate alternative medication sourcing solutions.
- Identify and validate appropriate sourcing options for non-covered, high-cost, specialty, or limited-distribution medications.
- Assist with cost comparisons, savings analyses, reports, invoices, and documentation related to pharmacy sourcing activities.
- Track patient cases, outcomes, preferences, and turnaround times within case management systems.
- Maintain knowledge of alternative pharmacy vendors, pricing models, and available medication access programs.
- Follow up with pharmacies and providers to ensure prescriptions are processed accurately and delivered on time.
- Support patients in overcoming medication access challenges and navigating sourcing and delivery processes.
- Maintain compliance with pharmacy regulations, confidentiality standards, and patient privacy requirements.
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