Junior Customer Service Representative
New
V
ValatamCustomer Service
Colombia. Nicaragua. El SalvadorFull-TimeEntry
SalaryUSD $696 – $1,044/month
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Job Details
- Languages
- Fluent English (C1/C2) and Spanish
- Experience
- 1 – 2 years of experience in administration or virtual assistance.
- Required Skills
- Customer serviceMicrosoft OfficeData entryCRMGoogle Workspace
Requirements
- Fluent English (C1/C2) and Spanish.
- 1 – 2 years of experience in administration or virtual assistance.
- Familiarity with Google Workspace or Microsoft Office.
- Good communication and problem-solving skills.
- Reliable, quiet home office environment.
- Stable internet connection (≥ 10 Mbps down / 2 Mbps up) plus backup connection.
- Bachelor’s or Associate’s degree preferred.
Responsibilities
- Handle routine inbound and outbound customer communications via phone, email, and chat.
- Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting.
- Escalate complex issues to senior team members when necessary.
- Support the team by following up on client requests, sending routine reminders, and tracking pending communication.
- Execute accurate data entry and update customer profiles within internal database and CRM tools.
- Collaborate with internal departments to gather information required to resolve customer queries.
- Provide general administrative and operational support to the customer service team as needed.
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