- Respond to basic customer inquiries related to the use of the platform.
- Provide first-level functional support to customers.
- Follow up on customer requests until resolution with the appropriate team.
- Register and update support tickets or requests.
- Ensure customers receive the necessary information to use the platform effectively.
- Identify frequently asked questions or recurring issues to improve customer experience.
- Maintain client information updated.
- Assist in coordinating internal and external meetings.
- Document relevant communications and operational activities.
- Prepare simple operational tracking reports.
- Assist with invoice follow-up and payment status tracking.
Microsoft ExcelCustomer supportSaaS+4 more