Application Support Engineer
New
J
JobgetherHealthcare Technology
CanadaFull-TimeMiddle
Salary85,000 - 100,000 CAD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- GitHibernateJavaSpringRESTful APIsTroubleshooting
Requirements
- Successful completion of a coding program, diploma, undergraduate degree, or equivalent professional experience.
- 3+ years of experience in software development, particularly with Java.
- Experience designing, developing, testing, and supporting software applications.
- Strong understanding of unit testing, functional testing, and end-to-end feature development.
- Experience building and maintaining complex software systems.
- Knowledge of healthcare data standards such as HL7 (V2, FHIR) is highly preferred.
- Experience with technologies including Hibernate, Spring, REST web services, and Git is an asset.
- Previous experience in application support, troubleshooting, or production issue resolution is preferred.
- Strong problem-solving skills with the ability to analyze technical challenges and deliver practical solutions.
- Ability to collaborate effectively with cross-functional teams and communicate technical concepts clearly.
- Participation in an on-call production support rotation and provide after-hours assistance for critical incidents.
Responsibilities
- Provide advanced technical support by collaborating with service desk teams to diagnose, troubleshoot, and resolve complex customer incidents.
- Participate in major incident response, root cause analysis, and production issue resolution to minimize customer impact.
- Analyze business, product, and customer requirements to design scalable, maintainable, and high-performing technical solutions.
- Develop, test, implement, and support application enhancements and defect fixes in collaboration with Product, Engineering, QA, and Support teams.
- Work on software components, cloud infrastructure, configuration files, deployment tools, and related technical environments.
- Contribute to technical decision-making by evaluating technologies and recommending improvements.
- Act as a technical escalation point for complex production issues and implementation decisions.
- Maintain and improve development frameworks, technical documentation, and operational procedures.
- Ensure delivered solutions meet security, privacy, quality, performance, and architectural standards.
- Support code reviews, provide technical guidance, and mentor junior developers.
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