Application Support Engineer
S
Smile Digital HealthHealth Data
Remote CanadaFull-TimeMiddle
Salary85,000 - 100,000 CAD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- GitHibernateJavaSpringHelm
Requirements
- Successful completion of coding camp, diploma, or undergraduate degree, and/or equivalent experience.
- 3+ years of experience with software development in Java.
- Experience with developing software applications, including unit and functional test practices.
- Experience in end-to-end feature development.
- Experience building complex systems.
- Experience in HL7 (V2, FHIR) is highly preferred.
- Experience with Hibernate, Spring, REST web services, and Git is an asset.
- Experience working in a support/troubleshooting role is an asset.
- Preference to candidates based in Ontario.
Responsibilities
- Provide advanced technical support by partnering with Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents.
- Analyze requirements to design scalable, maintainable, and interoperable technical solutions.
- Collaborate cross-functionally to develop, test, and implement enhancements and defect fixes.
- Lead technical decision-making and drive continuous improvement initiatives for tools and frameworks.
- Break down technical work and serve as the primary technical escalation point for production challenges.
- Maintain technical documentation and operational procedures to ensure knowledge sharing.
- Participate in an on-call production support rotation and provide after-hours support for critical incidents.
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