Smile Digital Health

Smile Digital Health specializes in delivering fast, secure, compliant data infrastructures to enable for data intensive sectors.

251-500 employees

Electronic Health Record (EHR)

Private Company

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Electronic Health Record (EHR)mHealth Health Care

Remote Work Available

This company offers remote work opportunities. Team members are distributed across the U.S. and Canada.

Open Positions22

Remote USFull-TimeHealthcare dataPosted

Director Client Outcomes

Resolve operational frictions and client relationship matters, escalating complex issues as appropriate.
Lead strategic reviews that connect technical delivery to client business outcomes.
Build relationships with client business leaders in Claims, Quality, and Member Experience.
Validate client needs against contract scope and use Change Orders when needed to protect profit and loss.
Collaborate with Customer Success to manage billable hours and prevent over-servicing.
Partner with Sales to qualify expansion opportunities and identify cross-selling and upselling opportunities.
Lead contract renewals and maintain a high Net Promoter Score across the payer sector.
Report client status and account health to leadership.
Gather field intelligence and monitor market trends to inform product evolution and client discussions.

Product ManagementAccount Management

Showing 1 of 22 positions

About Smile Digital Health

Smile Digital Health pioneers interoperability for data-intensive sectors like healthcare. You will help transform fragmented health information into a single, high-quality source of truth. Our FHIR-based data liberation platform unifies data across diverse EHRs and systems. Governments, researchers, health systems, and app developers in over 20 countries rely on our solutions. We empower them to build connected health solutions that accelerate high-quality care. Smile Digital Health was ranked #19 on Deloitte's Technology Fast 50 in 2024. Our solutions handle data for over 100 million American lives.

How We Work

You will join a remote-friendly team that values flexible work arrangements. We embrace a 'Connected Wherever You Are' approach, fostering a strong virtual culture. Our global team operates primarily across Canada and the U.S., with select international roles. You have autonomy to set a schedule that works for you. Expect an emphasis on diversity, equity, and inclusion, ensuring you feel a sense of belonging. We encourage collaboration and meaningful connections regardless of location.

Engineering at Smile Digital Health

We build highly secure, compliant, and scalable data infrastructures as a service. Engineers here solve complex problems related to healthcare data interoperability. You will work with FHIR-native platforms that standardize and structure massive datasets. Our technical challenges include designing and deploying production-grade Azure Kubernetes Service (AKS) clusters. We focus on cluster internals, networking, security hardening, and reliability. Expect to implement observability solutions using OpenTelemetry, Prometheus, and Grafana. You will contribute to infrastructure-as-code using Terraform and CI/CD pipelines with GitOps. We optimize performance for microservices architecture and Java-based services. Your work will directly impact how healthcare organizations exchange and manage critical patient data.

Why Join Us

Drive #BetterGlobalHealth by building cutting-edge health data platforms used in over 20 countries.
Contribute to a company recognized for rapid growth, ranking #19 on Deloitte's Technology Fast 50 in 2024.
Work remotely with flexible hours and a strong virtual culture, empowering you to manage your time effectively.
Solve complex, high-impact engineering challenges in cloud architecture, data interoperability, and security.
Benefit from comprehensive health benefits, retirement contributions, and opportunities for continuous learning and growth.

Benefits & Perks

Remote Work Environment
Flexible Time Away From Work Policy (PTO, personal, sick days)
Competitive Salary
Health/Medical Benefits (dental and vision insurance)
401(K) / RRSP/TFSA Employee Contribution
Life and Disability Insurance
Employee Assistance Program (EAP)
Wellness and Wellbeing initiatives (mental health resources, gym membership)
FHIR Study Program and Skillsoft Learning
Growth and Development opportunities (on-the-job experience, certification opportunities)

Tech Stack

frameworkmobilewidgetsweb_server

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