Automation Engineer 2 - Technical Support
G
GranicusGovtech
Armenia, Australia, Canada, India, New Zealand, United Kingdom, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisSalesforceRESTful APIsScripting
Requirements
- Foundational experience building AI workflows or automations.
- Exposure to APIs, scripting, or automation tools.
- Ability to learn new technologies quickly and apply them in practical support scenarios.
- Strong problem-solving mindset with a sense of ownership and accountability.
- Demonstrated ability to present at least one working AI automation or project.
- Experience with Salesforce or customer support tools (preferred).
- Exposure to AI platforms such as Forethought, Microsoft Copilot, or equivalent solutions (preferred).
- Familiarity with automation or low-code platforms (preferred).
- Background in technical, engineering, or data-related fields (preferred).
Responsibilities
- Build AI-powered automations across Forethought, Salesforce, and Microsoft Copilot.
- Support the design of workflows for auto-resolution, case enrichment, and routing.
- Rapidly prototype, test, deploy, and iterate on scoped automation solutions.
- Contribute to improvements in AI resolution rate and overall automation coverage.
- Reduce manual work across support operations through effective automation design.
- Partner with Support, CX, and AI teams to translate operational needs into practical solutions.
- Continuously improve automation performance using data, feedback, and iterative learning.
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